Please read these Terms & Conditions carefully before registering an account or using any service on bata23. By creating an account and using the platform, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety.
For the purposes of these Terms & Conditions, the following definitions apply:
2.1 Age Requirement. You must be at least 21 years of age to register an Account and use the bata23 Platform. bata23 strictly enforces this minimum age requirement and will request government-issued identity documentation to verify age at the KYC stage, prior to processing any withdrawal. Any Account found to belong to a person under 21 years of age will be immediately suspended, all winnings forfeited, and deposits returned subject to verification.
2.2 Personal Use. You may only register one (1) Account per person, per household, per device, and per IP address. Accounts are for your personal use only. You may not register an Account on behalf of another person, as an agent, or for any commercial purpose.
2.3 Resident Status. The bata23 Platform is operated for the Indonesian market. You represent that you are accessing the Platform as an individual player and not on behalf of any corporate entity, and that you are responsible for ensuring that your use of the Platform complies with the laws applicable to you personally.
2.4 Restricted Persons. The following persons are strictly prohibited from registering or using the Platform: (a) persons under 21 years of age; (b) persons who have been placed on a self-exclusion list by bata23; (c) employees, contractors, agents, or family members of employees of bata23 or any bata23 game-provider partner; (d) persons accessing the Platform using automated systems, bots, or scripts; (e) persons whose Account has previously been terminated for breach of these Terms.
2.5 Capacity. By creating an Account, you warrant that you have the legal capacity to enter into a binding agreement and to use the Platform in accordance with these Terms.
3.1 Registration Process. To access bata23's real-money betting products, you must complete the online registration form, providing accurate, complete, and current information including your full legal name, date of birth, Indonesian mobile number, and a valid email address. You agree to maintain and promptly update your registration information whenever it changes.
3.2 Username and Password. You are solely responsible for maintaining the confidentiality of your Account credentials. You must not share your username or password with any third party. bata23 will never ask for your password via email, live chat, or telephone. Any activity that occurs under your Account credentials is your responsibility, whether or not you authorized it.
3.3 One Account Per Player. Only one Account per person is permitted. If bata23 detects duplicate Accounts linked to the same individual — whether identified by matching name, date of birth, ID document, device fingerprint, IP address, bank account number, or e-wallet identifier — bata23 reserves the right to close all duplicate Accounts, void all associated bets and bonuses, and return only verified Real Money Funds to the primary Account holder.
3.4 Account Verification (KYC). Prior to processing your first withdrawal, bata23 will request the following identity documents: (a) a copy of your government-issued Indonesian national identity card (KTP) or passport; (b) a selfie photograph holding your identity document; (c) proof of ownership of the payment method used to deposit (e.g., a screenshot of your BCA, BRI, BNI, or Mandiri mobile banking account showing your name and account number, or confirmation of your OVO, DANA, or GoPay account). bata23 reserves the right to request additional documentation at any time. Failure to provide requested documents within 14 calendar days of the request may result in Account suspension.
3.5 Account Security. You must notify bata23 customer support immediately if you suspect any unauthorized access to your Account. bata23 recommends enabling SMS OTP two-factor authentication on your Account. bata23 shall not be liable for any losses resulting from unauthorized access to your Account where you have failed to take reasonable precautions to protect your credentials.
4.1 Supported Payment Methods. bata23 accepts deposits and processes withdrawals exclusively in Indonesian Rupiah (IDR) via the following methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata virtual accounts, and the e-wallets OVO, DANA, GoPay, ShopeePay, and LinkAja. bata23 does not accept cryptocurrency, credit card payments, or international wire transfers.
| Method | Deposit Credit Time | Withdrawal Processing Time | Platform Fee |
|---|---|---|---|
| BCA / BRI / BNI / Mandiri Virtual Account | Real time | Under 15 minutes (average) | Rp 0 |
| CIMB Niaga / OCBC NISP / BSI / Bank Permata | Real time | Under 30 minutes (average) | Rp 0 |
| OVO / GoPay / DANA | Real time | Under 10 minutes (average) | Rp 0 |
| ShopeePay / LinkAja | Real time | Under 15 minutes (average) | Rp 0 |
Processing time estimates are averages under normal operating conditions. During periods of high transaction volume, public holidays, or scheduled bank maintenance windows, processing times may be longer. bata23 is not responsible for delays caused by the receiving bank or e-wallet provider.
4.3 Minimum and Maximum Transactions. Minimum deposit and withdrawal amounts are displayed at the time of transaction initiation within your Account. bata23 reserves the right to update minimum and maximum transaction limits at any time with notice published on the Platform.
4.4 Withdrawal Conditions. Withdrawals will only be processed to a payment method registered in the same name as the bata23 Account. Third-party withdrawals are strictly prohibited. Real Money Funds must be wagered at least once on any qualifying game before a withdrawal request will be accepted, except where explicitly stated otherwise. This requirement exists to prevent payment processing fraud and money laundering.
4.5 Source of Funds. bata23 reserves the right to request evidence of the source of funds deposited to your Account as part of its anti-money laundering (AML) obligations. Failure to provide satisfactory documentation may result in the suspension of withdrawal facilities.
5.1 General. bata23 offers a range of bonuses and promotions including welcome bonuses, reload bonuses, cashback offers, free bets, and seasonal promotions tied to events such as Idul Fitri, Imlek (Chinese New Year), and Indonesian Independence Day (17 August). All bonuses are subject to the specific terms published on the relevant promotion page and to the general bonus terms set out in this Section 5.
5.2 Eligibility. A bonus may only be claimed once per player, per household, per device, and per IP address unless explicitly stated otherwise. Attempting to claim a bonus multiple times using duplicate Accounts is a material breach of these Terms and will result in the forfeiture of all bonus funds and associated winnings, and may result in permanent Account closure.
5.3 Wagering Requirements. Unless a promotion explicitly states that it is wager-free, all Bonus Funds are subject to a wagering requirement. The applicable wagering multiplier will be stated on the promotion page (for example, "30x wagering requirement" means the bonus amount must be wagered thirty times on qualifying games before withdrawal is permitted). Bets placed on games excluded from bonus wagering (as listed on the promotion page) will not count toward meeting the requirement.
5.4 Bonus Expiry. All bonuses have an expiry period stated on the promotion page. Bonus Funds and any associated winnings not converted to Real Money Funds by wagering within the stated period will be forfeited automatically.
5.5 Withdrawal of Bonus Funds. Bonus Funds are not withdrawable. Only winnings generated from Bonus Funds that have met the applicable wagering requirement may be withdrawn, subject to any maximum withdrawal cap stated in the promotion terms.
5.6 Abuse and Irregular Play. bata23 reserves the right to void bonuses, void bets, and close Accounts where it determines, at its sole discretion, that bonus funds have been used in an abusive manner, including but not limited to: low-risk hedging strategies, arbitrage betting, bet cancellation patterns, or placing bets exclusively on excluded games.
5.7 Changes to Promotions. bata23 reserves the right to modify or withdraw any promotion at any time without prior notice. Players who have already claimed a promotion prior to any modification will be treated under the terms in effect at the time of their claim.
6.1 Game Integrity. All games available on bata23 — including live casino tables, RNG slots, togel draw games, crash games, and sportsbook markets — are operated in accordance with the rules and fair-play certifications of their respective game providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Pocket Games Soft, and Spribe. bata23 does not directly operate or modify any game outcome.
6.2 Sportsbook Bets. All sportsbook bets are subject to the specific sport and market rules published in the bata23 Sportsbook Rules section. In general: (a) bets are accepted at the odds displayed at the time of placement; (b) bets placed after an event has commenced may be voided at bata23's discretion; (c) mix parlay (multi-leg accumulator) bets require all legs to be settled before winnings are credited; (d) minimum and maximum bet limits apply per market and per event.
6.3 Void Bets. bata23 reserves the right to void any bet that was placed: (a) on an event that was subsequently cancelled or abandoned; (b) at erroneous odds due to a system or human error; (c) using funds obtained through bonus abuse, fraud, or a chargeback dispute; (d) in violation of any provision of these Terms.
6.4 Results and Disputes. All game and betting results displayed on bata23 are final once settled. Any discrepancy must be reported to customer support within 72 hours of settlement. bata23's determination following investigation of a disputed result is final and binding.
6.5 System Errors. In the event of a game malfunction, disconnection, or system error, bata23 will attempt to reconstruct the game state from server logs and credit any amount owing to the affected Player. Where reconstruction is not possible, the bet will be voided and the stake returned. bata23 is not liable for any consequential loss arising from a system error.
7.1 Commitment. bata23 is committed to promoting responsible gaming. We provide tools to help Players manage their betting activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion facilities. These tools are accessible from within your Account settings at any time.
7.2 Self-Exclusion. Any Player who wishes to take a break from the Platform may request a self-exclusion period of 30 days, 90 days, 6 months, 1 year, or permanent exclusion by contacting bata23 customer support. During a self-exclusion period, the Player will be unable to log in, deposit, or place bets. Winnings from bets placed prior to self-exclusion will be settled normally.
7.3 Age Restriction. The bata23 Platform is strictly for Adults Only (21+). If you are aware of a person under 21 years of age who is accessing the Platform, please contact our support team immediately at [email protected].
For comprehensive information about our responsible gaming programme, tools, and support resources, please visit our dedicated Responsible Gaming page.
The following conduct is strictly prohibited on the bata23 Platform. Breach of any of the following may result in immediate Account suspension, forfeiture of balance, and referral to relevant authorities:
9.1 Ownership. All content on the bata23 Platform — including but not limited to the bata23 name, logo, brand identity, website design, graphics, text, software, game interfaces, and promotional materials — is the intellectual property of bata23 or its licensed third-party providers and is protected by applicable intellectual property laws.
9.2 Limited License. bata23 grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial betting and gaming purposes in accordance with these Terms. This license does not include any right to copy, modify, distribute, sell, or create derivative works from any Platform content.
9.3 Trademarks. The bata23 name and logo are trademarks of bata23. You may not use them without prior written permission.
10.1 No Warranty. The bata23 Platform is provided on an "as is" and "as available" basis. bata23 makes no warranty, express or implied, that the Platform will be uninterrupted, error-free, free of viruses, or that any particular betting market or game will be available at any given time.
10.2 Limitation. To the maximum extent permitted by applicable law, bata23's total aggregate liability to you for any claim arising out of or in connection with your use of the Platform shall not exceed the amount of Real Money Funds held in your Account at the time the claim arises, or Rp 5.000.000 (five million Rupiah), whichever is lower.
10.3 Excluded Losses. bata23 shall not be liable for: (a) loss of profits, revenue, or opportunity; (b) loss of data; (c) indirect, incidental, special, or consequential losses; (d) losses arising from your reliance on information published on the Platform; or (e) losses arising from Force Majeure events.
10.4 Indemnity. You agree to indemnify, defend, and hold harmless bata23, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising out of or in connection with your breach of these Terms or your misuse of the Platform.
11.1 bata23 collects, stores, and processes personal data in accordance with its Privacy Policy, which forms part of these Terms and Conditions by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.
11.2 bata23 uses industry-standard 256-bit SSL/TLS encryption to protect all data transmitted between your device and the Platform. Personal data is stored on secured servers and is never sold to third parties for marketing purposes.
11.3 bata23 may share your personal data with payment processors (such as BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay), identity verification providers, and game providers (such as Evolution Gaming and Pragmatic Play) strictly as necessary to deliver the services you have requested.
12.1 Termination by Player. You may close your Account at any time by contacting bata23 customer support. Upon verified closure, any remaining Real Money Funds balance will be returned to your registered withdrawal method within 5 business days, provided all KYC requirements have been met and there are no pending investigations.
12.2 Termination by bata23. bata23 reserves the right to suspend or permanently close your Account at any time, with or without prior notice, if: (a) you breach any provision of these Terms; (b) bata23 is required to do so by applicable law or a regulatory authority; (c) bata23 determines that your continued use of the Platform poses a legal, reputational, or security risk; or (d) bata23 decides to cease operating in a particular market.
12.3 Effect of Termination. Upon termination, all Bonus Funds and associated winnings are forfeited immediately. Real Money Funds will be returned subject to satisfactory KYC completion and the absence of any outstanding investigation. Clauses 8, 9, 10, and 13 of these Terms survive termination of your Account.
13.1 These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with internationally accepted principles of commercial law, as applied by bata23 in its operations.
13.2 bata23 operates as an international online betting platform. You acknowledge that the availability of the Platform in your location is your responsibility to verify, and bata23 makes no representation that access to or use of the Platform is lawful in your jurisdiction.
13.3 Dispute Resolution. In the event of any dispute between you and bata23, you agree to first contact bata23 customer support and attempt to resolve the matter informally. If the dispute cannot be resolved informally within 30 calendar days, either party may refer the matter to binding arbitration in accordance with internationally recognized arbitration rules. The language of any arbitration proceedings shall be English.
14.1 bata23 reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to registered Players via the email address associated with their Account and/or via a notice displayed on the Platform, with a minimum of 7 calendar days' notice before the changes take effect.
14.2 If you continue to use the Platform after any amendment comes into effect, you are deemed to have accepted the updated Terms. If you do not agree to the amended Terms, you must stop using the Platform and may request Account closure in accordance with Section 12.1.
14.3 The version of these Terms in force on the date a dispute arises shall govern that dispute, regardless of any subsequent amendments.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the bata23 support team through any of the following channels:
For responsible gaming support, account self-exclusion requests, or KYC assistance, please also refer to our FAQ page, which covers the most common player queries in detail.
A summary of the principles that underpin every bata23 service and every clause in these Terms.
Every bata23 Account is age-verified. Players under 21 years of age are prohibited from registering, depositing, or placing bets. KYC identity checks are mandatory before first withdrawal.
All Account data and financial transactions are protected by 256-bit SSL/TLS encryption. Passwords are stored as salted hashes. SMS OTP two-factor authentication is available to all Players.
All deposits and withdrawals are processed in Indonesian Rupiah with zero platform fees. Supported methods include BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja.
Every game on bata23 is certified for fairness by its provider — Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Pocket Games Soft, and Spribe. No outcome is modified by bata23.
Deposit limits, session time controls, cooling-off periods, and self-exclusion options are available to every Player directly from their Account settings at any time, at no cost.
Our customer support team is available around the clock, 365 days a year — including during Idul Fitri, Ramadhan, and all Indonesian public holidays — with agents fluent in Bahasa Indonesia.